Privacy Policy
This is the web site of Didit LimitedWe can be reached via e-mail at enquiries@didit.orgeverest07.org
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Terms Of Use
(1) Introduction(2) Intellectual property rights
Unless otherwise stated, we or our licensors own the intellectual property
rights in the website and material on the website. Subject to the licence below,
all our intellectual property rights are reserved.
(3) Licence to use website
You may view, download for caching purposes only, and print pages from the
website, provided that:
(a) you must not republish material from this website (including republication
on another website), or reproduce or store material from this website in any
public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise
exploit our website or material on our website for a commercial purpose, without
our express written consent;
(c) you must not edit or otherwise modify any material on the website.
(4) Limitations of liability
The information on this website is provided free-of-charge, and you acknowledge
that it would be unreasonable to hold us liable in respect of this website and
the information on this website.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
(5) Variation
We may revise this disclaimer from time-to-time. Please check this page
regularly to ensure you are familiar with the current version.
(6) Entire agreement
This disclaimer constitutes the entire agreement between you and us in relation
to your use of our website, and supersedes all previous agreements in respect of
your use of this website.
(7) Law and jurisdiction
This notice will be governed by and construed in accordance with English law,
and any disputes relating to this notice shall be subject to the exclusive
jurisdiction of the courts of England.
(8) Our contact details
You can contact us by email at enquiries@didit.org.uk
IMPORTANT NOTE: Virtually all
of our expedition challenges take place in remote areas of the developing world.
No matter how much preparation and organisation goes into a trip, things can go
wrong. Health and safety, and general operational standards of transport and
accommodation are unlikely to meet
1. Your contract: Your primary
contract is made with Didit Limited ("Didit") whose registered office
is at:
2.
Participation: You need to be a minimum of 18 years old, in suitable physical
condition to undertake an overseas expedition as set out in the itinerary and be
fully aware of the possible risks inherent in adventure travel. 17 year olds may
participate in an overseas expedition if accompanied by an appointed guardian.
15-17yr olds may participate in any
3.
Expedition costs: Your deposit goes directly towards the cost of the expedition.
To book the expedition, you must pay the deposit and any required insurance
premium when returning the completed booking form to the Didit office or via our
online booking process. The deposit is non-refundable unless we cancel the
expedition for any reason other than war, threat of war, civil strife, natural,
man made or nuclear disaster, industrial dispute, bureaucratic obstacles,
terrorist activity, adverse weather conditions, fire or similar events. On
accepting your booking we will issue you with a confirmation receipt. Payments
made by credit card will incur an advertised fee. Confirmation of your
successful booking will be sent to you within 14 days of our receiving your
application. If the expedition is full, you will be provided with the dates of
other departures, given the chance to book on another expedition, or refunded
your deposit and insurance premium. You are responsible to pay for your personal
equipment, tips, overseas airport taxes*, government imposed fees* and the costs
of visas*, vaccinations*, additional food & drink, personal spending money,
transport to and from the airport of departure in the UK, and any other
activities not included in the itinerary. (*If applicable). Most bookings will
require two further payments or a monthly payment by standing order to meet the
balance of costs. You must pay the balance of your expedition costs and if
applicable the price increase (subject to clause 4) at least ten weeks before
departure. If you book within ten weeks of departure, the full cost should be
paid at the time of booking. There is no additional payment required from you to
us, other than for amending your booking*, as defined in clause 5. (*if
applicable). You are not entitled to participate in the expedition unless we
have received from you, cleared funds in respect of the deposit, the balance of
your expedition costs, or insurance premium. We reserve the right to treat any
arrangements as being cancelled by you if such payment is not received on time.
4.
The effect of price increases: Prices have been calculated in accordance with
costs and foreign currency exchange rates obtained at 20/12/07. The deposit is
fixed at the time of booking and will not be subject to surcharges. The only
exception to this is to allow for changes in costs by airlines or any government
action including but not limited to new or increased taxes such as VAT, or in
changes in embarkation or disembarkation fees, airport taxes or to allow for
fluctuations in applicable exchange rates, fuel surcharges, or if the number of
participants is less than the minimum number required. Under these
circumstances, we reserve the right to increase the cost of the challenge
payable by you from the quoted price. Even in this case, we will absorb an
amount equivalent to 2% of your contribution to the costs of the expedition
(excluding insurance premiums). Only amounts in excess of this 2% will be
notified and surcharged.
5.
If you amend or cancel your participation: In the event that you wish to change
a booking previously confirmed by us in writing (such as extending your return
date), we will make every effort to assist you. You will be charged a £50
administration fee for any such amendments. All changes will be subject to
availability. You will also be responsible for any unrecoverable charges or
expenses in making such amendments (i.e. lost deposits on flights and hotels).
If you choose to postpone your participation on an expedition and wish to join
another expedition, you must confirm the alternative expedition within one month
of postponing from the first. If the expedition you wish to move to has a higher
deposit, or full cost, you will be responsible to pay the difference. If you
wish to extend your return flight, and we are able to arrange it, there will be
an admin fee of £50, and if the change of date results in a more expensive
ticket, you will be required to pay the difference. You will not be able to
amend the outward date, only the return date. You should put your request in
writing to us by acknowledged email (info @ didit.org) or by letter. You must
give a preferred return date with two other alternative dates, just in case the
first choice is not available. If we cannot confirm your requested change of
return date, or if the resultant fare increases by £50 or more and you choose
not to accept the flight, we will not charge you the admin fee. If you choose to
book your own flights you must confirm with the Didit office before paying,
otherwise you may be liable for your included group flights (please contact
info@didit.org for further assistance). Certain amendments (such as postponing
your participation to a later departure) made by you within ten weeks of
departure will be treated as cancellations and re-bookings. The normal
cancellation charges will apply (as below). All amendments and cancellations
should be confirmed to us in writing. Cancellations are only effective from the
day that they are received by us. Recorded Delivery is essential. Your insurance
policy may refund much of your costs if cancellation is due to certain specified
factors. Late cancellations will also incur the following charges:
Between
60 and 120 days of departure 25%
6.
If we amend the itinerary: The itineraries and other details are published in
good faith as statements of intention only and reasonable changes to the
itinerary, vehicle and equipment use, may be made where deemed necessary or
advisable. Sometimes this is due to improvements made as a result of client
feedback. Other times, it has been made necessary through transport changes. In
an adventure challenge the itinerary may be and often is changed at short notice
due to changing weather patterns, wildlife movements, and other factors out of
our control. While we will make all proper and reasonable efforts to maintain
the advertised itinerary we do not guarantee that we can keep to the intended
Itinerary and we therefore reserve the right to amend the itinerary of the
challenge as and when it may become necessary to do so. In accordance with EU
regulations we are required to advise you of the actual carrier operating your
flight/connecting flight/transfer. We do this by listing carriers to be
used or likely to be used as follows: Agni Air, Air China, Air France, British
Airways, China Southern Airlines, Ethiopian Airlines, Gulf Airlines, Iberia
Airlines, India Airlines, KLM,
Qatar Airways, Royal Air Maroc, Royal Nepal Airlines, South African
Airways, Sri Lankan Airlines, Thai Airways, Virgin Atlantic, Yeti Airlines. Any
changes to the actual airline after you have received your tickets will be
notified to you as soon as possible and in all cases at check-in or at the
boarding gate. Flight timings and carriers set out in our publicity material are
subject to change and all details given to you are for guidance only. If there
is a minor modification before you depart, we will try to notify you, we are not
obliged to pay any compensation. We are not liable for any penalty charges
associated with connecting rail or air fares, in the event of a change to a
challenge departure date, time, or airport. We therefore strongly advise you not
to incur any non-refundable incidental expenses before we send you final joining
instructions between two and three weeks prior to departure. Should a material
change become necessary we will inform you as soon as reasonably possible. You
may decide whether or not to accept the change although you must let us know
within seven days. A material change includes one made to your travel
arrangements before departure involving change of departure or arrival airport
(other than between airports within the same city airport system) or if outward
or return flights are rescheduled by more than 24 hours. If you do not wish to
accept a material change provided it does not arise from circumstances amounting
to Force Majeure we will give you a full refund of your deposit excluding any
insurance premium, which is the only recompense which will be paid to you. As we
do not control the day-to-day management of your accommodation, it is possible
that we may be advised that the reserved accommodation may not be suitable or
available to you upon arrival. If this happens, we will endeavour to provide
accommodation of at least the same standard in the same area. If we are required
to change the itinerary during the expedition, the expedition leader will
arrange the best alternative. Although group views may be considered, this
decision will rest on the sole judgement of the expedition leader. The decision
of the expedition leader is final on all matters. Force Majeure: We are not
responsible for changes which arise as a result of situations outside of our
control such as technical or maintenance problems with means of transportation,
changes imposed by re-scheduling or cancellation of flights by an airline or
main charterer, epidemics or health risks, war or threat of war, civil strife,
industrial disputes, natural disasters, bad weather, closed or congested
airports, ports or stations, bureaucratic obstacles or terrorist activity.
7.
If we cancel the expedition: We reserve the right in any circumstance to cancel
the expedition. If we have to cancel your expedition before the date of
departure (other than where Force Majeure or paragraph 6 apply) we will offer
you either (i) an alternative expedition of comparable type, though if the
alternative offered is at additional cost, the difference will be payable by
you, or (ii) a full refund of your deposit, in either case being the only
recompense which will be due to you. Any and all pre-payments to our third party
suppliers which are non-recoverable by us will not be refunded. The operation of
the expedition is dependent on a minimum number of persons booking the trip.
Should less than the minimum number of people book any particular expedition, we
reserve the right to cancel that expedition but will not do so later than six
weeks prior to the challenge departure date. In these exceptional circumstances,
the deposit will be returned to you in full along with any proportion of
insurance premium returned to us/you at the discretion of your insurance
company. We will not be liable to you for any incidental expenses that you may
have incurred as a result of your booking, such as visas, equipment,
vaccinations and non-refundable connecting flights or trains.
8.
Our liability: Clients together with their personal property including baggage,
are at all times solely at their own risk. We cannot accept responsibility for
what our volunteers, agents, sub-contractors and suppliers do or do not do. In
the event of any reasonable claim our liability shall be limited to a maximum of
your contribution towards the original expedition cost. Please note that we will
not be liable for any injury, or death or consequent losses by you or any member
of your group unless you are able to prove that such injury was directly caused
by lack of reasonable care and skill on the part of our volunteers, agents, UK
sub contractors and UK suppliers in the performance of our obligations under
this contract. We do not accept responsibility in respect of death, bodily
injury or illness of any person participating in one of our challenges as a
result of (but not limited to) physical exertion for which a participant is not
prepared; forces of nature; consumption of alcoholic beverages; civil unrest;
terrorism; breakdown of equipment; high altitude; lack of or limited access to
medical attention in remote locations; and the adequacy of medical attention
once provided; or where the cause was your fault, the actions of someone
unconnected with the expedition arrangements. In all claims of whatever nature
we will not be liable where the alleged loss or damage results from any of the
following;- 1. the fault of the person(s) affected or any member(s) of their
party, or 2. the fault of a third party not connected with the provision of your
expedition which we could not have predicted or avoided, or 3. an event or
circumstances which we or the supplier of the service(s) in question could not
have predicted or avoided even after taking all reasonable care, or 4. the fault
of anyone who was not carrying out work for us (generally or in particular) at
the time. Where the services in question consist of carriage by air, by sea or
rail or the provision of accommodation, the liability will in all cases be that
of the sub-contractor or supplier. Their liability may be limited as if they
were carriers under the appropriate Conventions, which include The
Warsaw/Montreal Convention (international travel by air); The Athens Convention
(with respect to sea travel); The Berne/Cotif Convention (with respect to rail
travel) and The Paris Convention (with respect to accommodation arrangements).
We do not accept any responsibility for disruption, inconvenience, cancellation
or alteration to expeditions due to problems caused directly or indirectly by
computer problems, where these problems are not our fault or the fault of our
suppliers or could have not have been avoided even though all reasonable care
has been taken. If you book any additional activities locally, which are not a
part of the original expedition itinerary, your contract is with the local
company operating the activity and we have no liability or responsibility for
the operation of the activity. You must if we are adjudged to have, or if we
accept, liability for a claim that you make, assign to us any rights that you
may have against any of our servants, agents or suppliers which is in any way
responsible for the failure of your expedition or any death or personal injury
you may suffer. You must also co-operate with us with any claim we choose to
bring against any third party which we, in our discretion, deem to be so
responsible.
9.
Documentation: Please contact us immediately if any of the information you
receive from us appears to be incorrect or incomplete, as it may not be possible
to make changes later. We regret that we cannot accept responsibility if you do
not tell us about any mistake in any document within ten days of our sending it
out. We will do our best to rectify any mistake notified to us outside these
time limits but you must meet any costs in doing so. The only exception to this
requirement to meet any costs is where the mistake was made by us. In due course
you will be provided with general information for British nationals about
passport and visa requirements, information about health formalities required
for the expedition, the arrangements for security for the money paid over and
(where applicable) for your repatriation in the event of our insolvency, and the
times and places of intermediate stops and transport connections and
accommodation details. If you are not a British national other regulations may
apply and you should check with the nearest embassy of the country you intend to
visit. You must ensure that your travel documents, full ten-year passport (with
a minimum of six months validity at the end of the challenge), visas, and
vaccination certificates are in order. Visa regulations can change, and may do
so at short notice and sometimes without announcement. Where we become
aware of any changes to regulations, we will notify you if we are able. We
cannot however be responsible for mistakes by embassies, sudden changes to
regulations, or actions of border officials that are beyond are control. We are
able to advise on mandatory health requirements, however, we are not medical
experts. It is your responsibility to ensure that you obtain proper and
detailed medical advice. We cannot be held responsible if you do not check
current requirements before your departure. If failure to obtain any such
documents results in fines, surcharges or other financial penalty being imposed
upon us then you shall reimburse us accordingly. We are not liable to you for
any costs, expenses or other sums incurred by you as a consequence of a refusal
to allow you into any country on the itinerary as a result of insufficient time
on your passport or otherwise. The information in this agreement and in the
documents supplied to you accompanying this agreement is correct at the date of
print, and is given in good faith but without responsibility on the part of
Didit. You should check with the relevant authority for the latest information
prior to your challenge.
10.
Conditions of carriage/accommodation: We are neither a carrier nor a provider of
accommodation. Each journey (whether undertaken or not) by land, sea or air is
governed by the conditions of the carrier as set out in clause 9 above. Some of
these conditions limit or exclude liability and are often the subject of
international agreements. Copies of applicable conditions are available for
inspection at the offices of the carrier concerned. As all of our expeditions
are different, airlines used can differ with each expedition. In prepared
itineraries, transport timings are provided by the carrier concerned and are
subject to such matters as weather conditions, maintenance requirements, the
ability of passengers to check-in on time, and in the case of flights, to air
traffic control restrictions. Accordingly, the times of flights and other forms
of transport are estimates only and cannot be guaranteed. Internal flights are
particularly vulnerable to change. We have no control and accept no liability
whatsoever for cancellations and delays, which are subject to operational
decisions by airlines and/or traffic control authorities. You are responsible
for checking-in for flights at the correct time and for presenting yourself to
take up all pre-booked components of your expedition. If flight delays mean that
any additional transfers are required to enable you to join the group these
costs must be met immediately by you and should later be reclaimed under your
insurance policy if applicable. If you are joining the expedition locally (i.e.
the country the expedition takes place in) our responsibility does not commence
until the appointed time at the designated meeting point. If you fail to arrive
there at the appointed time, we shall not be responsible for any additional
expenses incurred by you in order to meet up with the group. No credit or
refunds will be given if you fail to take up any component of your expedition,
or if you lose, mislay or destroy any travel documents. The availability or
provision of accommodation is subject to the 'house rules' of the accommodation
or site. Your expedition may be taking place in a country where travel and
accommodation standards are less developed than you are used to in the
11.
Insurance: We have arranged travel insurance cover for your expedition unless
you have declared your own. This insurance covers among other things, medical
(emergency, evacuation and repatriation) arrangements, cancellation and
curtailment of the expedition, and more specifically for the adventurous
activities undertaken on this challenge. Taking out this travel insurance
through us is compulsory if you wish to participate in the expedition. Full
details of the terms and conditions of the policy are available on the TGIC
website setting out the main areas of cover. We appreciate that whilst you may
have your own personal travel insurance arrangements, it is not administratively
possible for us to vet each and every one of your policies. You may top up your
travel insurance for any additional cover required. Whilst we have taken steps,
which we consider necessary to review this travel insurance policy, it is not
possible to anticipate every conceivable risk or accident that can occur on an
expedition. In addition, no insurance policy covers every possible accident that
may arise. You are therefore requested to consider for yourself the wording of
the policy that we recommend and level of cover which is compulsory for this
trip. Nothing will prevent you from taking out additional cover from any
insurance company over and above the insurance cover provided under the
compulsory insurance. The policy covers residents (who have been resident for
more than twelve months) of the Isle of Man, Channel Islands,
12.
Risks: An adventure expedition is not without risks. You must be adequately fit
to cover the distances and undertake the program set out in your expedition
itinerary. You therefore take part entirely at your own risk and agree to
indemnify us, the related charity, our employees, agents, sub-contractors and
suppliers against claims for loss or damage to personal property or for loss or
consequential losses or claims through your participation in this expedition
arising from your own actions. You take the risk that you will be able to
satisfy all immigration customs or other authorities to be granted lawful access
in to all the countries on the itinerary. If you are refused access, we do not
accept liability for any costs and expenses you incur in resolving your
difficulties or returning to the
13.
Complaints: We will do our very best to ensure that your travel arrangements go
according to plan. However, if you have a complaint arising out of what we have
agreed to provide for you please let us know at the earliest opportunity, if
necessary by calling our
14.
Data protection: In order to process the booking and to ensure that your travel
arrangements run smoothly and meet your requirements we need to collect certain
personal details. These will include, where applicable, your name and address,
credit/debit card or other payment details and special requirements such as
those relating to any medical condition which may affect the chosen expedition
arrangements and any dietary restrictions which may disclose your religious
beliefs. We must pass on your personal details to the companies and
organisations who need to know them so that the expedition can be provided. The
information may also be provided to public authorities such as
customs/immigration if required by them, or as required by law. You agree that
the information you provide to us and/or the related charity is accurate and
that we may pass all necessary and relevant information, which we hold to our
agents for the purpose of marketing and administering this expedition. We shall
not subject any personal data about you to any processing except as may be
required for the purposes of the expedition. In particular, we shall not make
use of such personal data for promoting or marketing our own services (other
than those applicable to the expedition) or other events and shall not transfer
such personal data to any third party except as maybe necessary for the purposes
of the expedition. For the purposes of the Data Protection Act 1998 we are a
data controller. We have appropriate security measures in place to protect the
personal details you give us. Where the travel arrangements are to take place
outside the European Economic Area, (EEA), controls on data protection in the
destination may not be as strong as the legal requirements in this country.
Where you provide us with personal details relating to any special requirements
such as those mentioned above, you consent to this information being passed (if
fully required) onto any organisation or companies responsible for any part of
your travel arrangements whether in the EEA or not. If we cannot pass this
information to the relevant suppliers, we cannot provide the travel
arrangements.
15.
Jurisdiction: This contract and all matters arising out of it are governed by
English law. English law will apply to the contract unless you live in